Not satisfied with the product you ordered? Below are the instructions to carry out a correct return procedure. Follow the simple steps to get your refund in 30 days.

you are not satisfied with the purchase, you have 10 working days, from the delivery of the package, to resist the product, without any penalty.

For any questions, please consult the conditions of sale page or write to us at the email addresses - or call us at 0721 405153

How to return goods

print the form

Print the form

Download the return form and fill it in each field. Crop the label and Conservala for the next step.

Specify the reason for your return, whether you want to receive a refund or replace the item with another product.

prepare the package

Prepare the package

Insert the product inside the original packaging, together with any manuals and/or instruction booklets and the previously completed form.

Cut out the label from the return form and apply it on the package.

send the package

Send the package

Send your products* to Dentalgreen:
Dentalgreen srl, via degli Abeti 140
61122 Pesaro (PU)

The goods must be returned intact and undamaged and with an insured package in free port.

get your refund

Get your refund

The refund will arrive within 30 days from the date of receipt of the communication, after checking that the products received are in the original state.*

*Please note: If there has been a Dentalgreen error and you have received a product other than the one ordered or the product has arrived damaged or the quantity is different from the one ordered, you can request a replacement/refund. In this case, the costs incurred for the shipment of the return will also be refunded.

** We do not accept loss or damage of the goods during return.

Not found product?
Contact us

Call us

Our customer service is designed to follow you from the first order.

Customer service:
Monday to Thursday from 9:00 to 13:00 and from 14:30 to 18:30
Friday from 9:00 to 13:00

Write to us

We’re here to answer all your questions. Send us an email with everything you need to know, our dedicated staff is ready to help you meet your every request.

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